What was not working.
After-sales activities risked staying poorly tracked: consumed hours, interventions, tickets and communications were not always clear to the client.
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Support and active services
Active services, intervention reports and remaining hours
A module to turn support and interventions into a readable history, with hours deducted and documentation available to the client.
09
From problem to solution
A case study designed to show how we turn operational issues into clear, sustainable and measurable digital tools.
Laravel
MySQL
Email
DataTables
Queue
Client area
How we set up the work.
We structured active services, linked tickets and publishable reports. Only published reports deduct hours and become visible to the client.
Main features
- Active services with status, dates and hour packages.
- Tickets linked to the service.
- Draft or published intervention reports.
- Safe and reversible hour deduction.
- Email to the client when a report is published.
Result achieved
- More transparency in the client-provider relationship.
- Remaining hours easier to control.
- Fewer manual activity summary requests.
- Ready base for contracts, renewals and support packages.
Next step
Would you like to understand if a similar project could work for you?
We start from your real case: processes, current tools, data, clients and goals. From there we can understand priorities, risks and the most sustainable path.
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